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How to run the Linux Troubleshooting Script

This guide walks you through downloading and running the troubleshooting script on a Linux system to collect diagnostic information.

Alan Butcher avatar
Written by Alan Butcher
Updated over a month ago

If you're having issues with shipping logs to our SIEM platform, we may ask you to run a troubleshooting script on the affected device. This script performs a number of checks and collects diagnostic information to help us diagnose the problem.

  1. Download the troubleshooting_linux.zip file.

  2. Launch a terminal window on your Linux system. You can typically find it in your applications menu or by pressing Ctrl+Alt+T.

  3. Use the cd command to move to the folder where you saved troubleshooting_linux.zip. For example: cd ~/Downloads

  4. Unzip the downloaded file to access the script using: unzip troubleshooting_linux.zip

  5. Grant execute permissions to the script using: sudo chmod +x troubleshooting.sh

  6. Execute the script with administrative privileges: sudo ./troubleshooting.sh

  7. Allow the script to complete its tasks. This may take a few minutes.

  8. After the script finishes, find the Send_to_support.zip file in the same directory.

  9. Attach the Send_to_support.zip file to your support ticket or security event as instructed.

And that's it! You've run the Linux troubleshooting script on your Linux system. 🎉

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