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How to Run the Windows Troubleshooting Script

This guide walks you through downloading and running the troubleshooting script on a Windows system to collect diagnostic information.

Alan Butcher avatar
Written by Alan Butcher
Updated over a week ago

  1. Download the troubleshooting_windows.zip file.

  2. Extract the downloaded file using File Explorer (right-click > Extract All) or a tool like 7-Zip. Note the location of the extracted troubleshooting.ps1 script.

  3. Launch PowerShell as administrator:

    • Press Win + S, type PowerShell, right-click on Windows PowerShell, and select Run as administrator.

    • Alternatively, press Win + X and choose Windows PowerShell (Admin) or Terminal (Admin).

    • Confirm any User Account Control (UAC) prompts.

  4. In PowerShell, use the cd command to move to the folder containing troubleshooting.ps1. For example:

    cd C:\Users\YourUsername\Downloads

  5. Execute the script by typing:

    .\troubleshooting.ps1

    If prompted about execution policies, you may need to temporarily allow script execution by running:

    Set-ExecutionPolicy -Scope CurrentUser -ExecutionPolicy Bypass

    Then re-run the script.

  6. Allow the script to finish running. This may take a few minutes.

  7. After completion, find the Send_to_support.zip file.

  8. Attach the Send_to_support.zip file to your support ticket or security event as instructed.

And that's it! You've ran the Windows troubleshooting script on your Windows system!🎉

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