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How to run the Windows troubleshooting script

This guide walks you through downloading and running the troubleshooting script on a Windows system to collect diagnostic information.

Alan Butcher avatar
Written by Alan Butcher
Updated over a month ago

If you're having issues with shipping logs to our SIEM platform, we may ask you to run a troubleshooting script on the affected device. This script performs a number of checks and collects diagnostic information to help us diagnose the problem.

  1. Download the troubleshooting_windows.zip file.

  2. Extract the downloaded file using File Explorer (right-click > Extract All) or a tool like 7-Zip. Note the location of the extracted troubleshooting.ps1 script.

  3. Launch PowerShell as administrator by pressing Win + S, typing PowerShell, right-clicking on Windows PowerShell, and selecting Run as administrator. Alternatively, press Win + X and choose Windows PowerShell (Admin) or Terminal (Admin). Confirm any User Account Control (UAC) prompts.

  4. In PowerShell, use the cd command to move to the folder containing troubleshooting.ps1. For example: cd C:\Users\YourUsername\Downloads

  5. Execute the script by typing: .\troubleshooting.ps1 If prompted about execution policies, you may need to temporarily allow script execution by running: Set-ExecutionPolicy -Scope CurrentUser -ExecutionPolicy Bypass then re-run the script.

  6. Allow the script to finish running. This may take a few minutes.

  7. After completion, find the Send_to_support.zip file.

  8. Attach the Send_to_support.zip file to your support ticket or security event as instructed.

And that's it! You've run the Windows troubleshooting script on your Windows system.🎉

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