Log in to your Defense.com account, and select the Support icon above the the navigation on the left-hand side.
From the Tickets page select the New Ticket button in the top-right.
You're now on the new ticket page, where you can fill in in the following information:
Priority - Choose either Critical, Urgent, Standard, Information request, or Service request.
Subject - A brief summary of your query.
Description - A more in-depth description of your query.
Attachments (Optional) - Upload a file (e.g. a screenshot or log file) to assist with your query.
Once you've filled in the information, click Create Ticket and your query will be submitted.
You'll receive a confirmation email and be shown an overview of your ticket.
From the overview, you can add a reply to the ticket or add some extra information, or if you've received a response. You can even close the ticket if you don't think it's required anymore.
Important: Critical and Urgent Tickets are looked at as a priority. If these tags are misused, this can cause our SOC team to respond to genuine emergencies less efficiently. Please only use these priorities when they're absolutely required.
If you return to the Tickets page you'll see an overview of all of the tickets you've raised.
And that's it! You've successfully created a support ticket. 🎉