Log in to your Defense.com account, and click the Support icon in the navigation menu.
From the expanded menu select Tickets.
On the next page, click on the New Ticket button.
On the next page, you'll see a form where you can fill in the following information:
Priority - Choose either Critical, Urgent, Standard, Information request, or Service request.
Subject - A brief summary of your query.
Description - A more in-depth description of your query.
Attachments (Optional) - Upload a file (e.g. a screenshot or log file) to assist with your query.
Important: Critical and Urgent Tickets are looked at as a priority. If these tags are misused, this can cause our SOC team to respond to genuine emergencies less efficiently. Please only use these priorities when they're absolutely required.
Once you've filled in the information, click Create Ticket and your query will be sent to our SOC team. You'll receive a confirmation email and be shown an overview of your ticket.
From this page, you can add a reply to the ticket if you forgot to add some extra information, or if you've received a response.
And you can even close the ticket if you don't think it's required anymore.
Return to the Support > Tickets page and you'll see an overview of all of the tickets you've raised.
And that's it! You've successfully created a ticket in Defense.com 🎉
This guide will walk you through how to raise a ticket.
Written by Matthew Elliott
Updated over a year ago